Refund Policy

1. Overview

This Refund Policy describes the conditions under which Naturpolish ("we," "us," or "our") provides refunds for educational products, consulting services, and program enrollments purchased through our website at naturpolish.world or through direct communication with our team.

We aim to handle all refund requests fairly, promptly, and in accordance with applicable consumer protection laws in the United States and international jurisdictions where our customers reside. This policy supplements our Terms of Use and should be read in conjunction with those terms.

2. Company Information

Naturpolish
401 NE Northgate Way, Seattle, WA 98125, United States
Email: hello@naturpolish.world
Phone: +1 206-362-5171
Website: naturpolish.world

3. General Refund Principles

All refund decisions are evaluated on a case-by-case basis according to the product or service category, the timing of the request, and the circumstances described by the customer. The following principles apply across all categories:

• Refund requests must be submitted in writing via email to hello@naturpolish.world or through our Contact page.
• Requests should include your full name, order or booking reference, date of purchase, and a clear explanation of the reason for the refund request.
• Approved refunds are processed to the original payment method within 10 business days of approval.
• Bank or payment processor processing times may add 5 to 10 additional business days before funds appear in your account.
• We do not charge restocking fees on digital products. Physical products, if offered, may be subject to return shipping costs borne by the customer unless the return is due to our error.

4. Digital Educational Products

Digital products include workbooks, planning templates, checklists, spreadsheet tools, and other downloadable materials related to daily training habit systems.

4.1 Eligibility Window

Full refunds for digital products are available within 14 days of purchase, provided that:

• You have not downloaded or accessed more than 25 percent of the product content
• The product does not function as described due to a technical defect on our end
• You received a duplicate purchase in error

4.2 Partial Refunds

If you have accessed more than 25 percent of a digital product but encounter a significant technical issue that prevents use, we may offer a partial refund or product replacement at our discretion. Document the issue with screenshots or error descriptions to support your request.

4.3 Non-Refundable Digital Products

Digital products are not eligible for refunds when:

• More than 14 days have passed since the purchase date
• The full product has been downloaded and accessed without reported technical issues
• The request is based on dissatisfaction with general educational content that was accurately described at the time of purchase

5. Consulting and Guidance Services

Consulting services include one-on-one guidance sessions, schedule audits, and personalized planning consultations related to daily training habit systems.

5.1 Cancellation Before Session

• Cancellations made 48 hours or more before a scheduled session receive a full refund or free rescheduling, at your choice.
• Cancellations made between 24 and 48 hours before a scheduled session receive a 50 percent refund or free rescheduling.
• Cancellations made less than 24 hours before a scheduled session are non-refundable but may be rescheduled once at our discretion.

5.2 Session Quality Concerns

If you believe a completed consulting session did not meet the described scope, contact us within 7 days of the session with specific details. We will review session notes and communication records. Where warranted, we may offer a partial refund, a complimentary follow-up session, or credit toward future services.

5.3 No-Show Policy

If you fail to attend a scheduled session without prior cancellation notice, the session fee is non-refundable. We will attempt to contact you 15 minutes after the scheduled start time before marking the session as a no-show.

6. Programs and Challenges

Structured programs and educational challenges involve multi-week participation with scheduled content releases and optional group activities.

6.1 Enrollment Cancellation

• Full refunds are available if you cancel within 7 days of enrollment and before accessing more than the first module or week of content.
• Cancellations after 7 days but before the program midpoint may receive a prorated refund based on unused content modules.
• Cancellations after the program midpoint are generally non-refundable unless exceptional circumstances apply.

6.2 Program Modifications

If we significantly modify a program's structure, schedule, or content after your enrollment, you may request a full refund regardless of the standard eligibility window. Minor updates to materials do not qualify for automatic refunds.

7. Subscription Services

If we offer subscription-based access to educational content or tools in the future, the following terms apply:

• Monthly subscriptions may be cancelled at any time. Access continues until the end of the current billing period. No partial-month refunds are provided for unused days within a billing cycle.
• Annual subscriptions may be cancelled within 14 days of initial purchase for a full refund. After 14 days, annual subscriptions are non-refundable but may be cancelled to prevent renewal.
• Subscription renewal reminders are sent at least 7 days before automatic renewal charges.

8. How to Request a Refund

Follow these steps to submit a refund request:

1. Send an email to hello@naturpolish.world with the subject line "Refund Request — [Your Order Reference]."
2. Include your full name, email address used at purchase, order or booking reference number, and date of purchase.
3. Describe the reason for your refund request with relevant details.
4. Attach supporting documentation if applicable (screenshots of technical issues, cancellation timestamps, etc.).

Alternatively, submit a request through our Contact page selecting a billing or refund-related topic in your message.

We acknowledge receipt of refund requests within 2 business days and provide a decision within 10 business days.

9. Refund Processing

Approved refunds are processed as follows:

• Credit and debit cards: Refunded to the original card within 10 business days of approval. Your bank may require additional processing time.
• PayPal and digital wallets: Refunded to the original account within 5 to 7 business days.
• Bank transfers: Refunded to the originating account within 10 to 15 business days.

If the original payment method is no longer available, contact us to arrange an alternative refund method. We may require identity verification before processing refunds to alternate accounts.

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior contact may delay resolution and could affect your eligibility for future services. We provide detailed transaction records to payment processors when chargebacks occur and will respond to all chargeback inquiries within required timeframes.

11. Exceptions and Special Circumstances

We recognize that exceptional situations may warrant refunds outside standard eligibility windows. These include:

• Documented medical or family emergencies preventing participation in scheduled services
• Billing errors or duplicate charges on our part
• Service delivery failures caused by technical issues on our systems
• Legal requirements in your jurisdiction that mandate refund rights beyond those described here

Contact us with documentation supporting your circumstances, and we will evaluate your request individually.

12. Consumer Rights

Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. Residents of the European Union, United Kingdom, Australia, and other jurisdictions with mandatory cooling-off periods may have additional refund rights for distance contracts. Where local law provides greater protection than this policy, local law prevails.

13. Changes to This Policy

We may update this Refund Policy to reflect changes in our product offerings, payment processes, or legal requirements. The effective date shown in the hero section of this page indicates when the current version took effect. Changes apply to purchases made after the updated effective date. Purchases made before a policy change remain subject to the policy in effect at the time of purchase.

14. Contact Information

For refund inquiries, billing questions, or disputes related to this policy:

Naturpolish — Billing Department
401 NE Northgate Way, Seattle, WA 98125, United States
Email: hello@naturpolish.world
Phone: +1 206-362-5171
Business hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time